Contact us
One address reaches us for everything. Telling us which of these it is - and including the details listed below - gets you a useful answer on the first reply.
We read everything that arrives here. If your message falls into one of the categories below, the subject-line links will pre-fill it for you.
Product support
Something not working, a question about how the copilot behaves during an interview, or trouble with audio and permissions.
Please include: Your account email, the browser and operating system you were using, the meeting platform (Zoom, Meet, Teams, Webex, or phone), and roughly when it happened.
Email us about product support →Billing and cancellation
Charges, receipts, changing plan, or cancelling a subscription.
Please include: Your account email and the date of the charge in question. Our cancellation and refund terms are in section 5 of the terms of service.
Email us about billing and cancellation →Privacy and your data
Access to the data we hold about you, deletion of your resume, transcripts, or account, or any other question about data handling.
Please include: The account email the request relates to, and what you would like us to do. What we collect and why is set out in the privacy policy.
Email us about privacy and your data →Corrections to a guide
Something in one of our interview guides is wrong, out of date, or unclear. We would rather hear it from you than leave it up.
Please include: A link to the page and the specific passage. How we handle corrections is described in our editorial policy.
Email us about corrections to a guide →Press and partnerships
Media questions, or a proposal to work together.
Please include: Who you are, your deadline if you have one, and what you need from us.
Email us about press and partnerships →Before you write
Two things answer most incoming questions faster than we can:
- The frequently asked questions on the homepage cover supported platforms, languages, and what the free tier includes.
- Our interview guides answer the interview-technique questions we get asked most - the STAR method, salary expectations, and the rest.
The formal bits
Our privacy policy explains what we collect and how to have it removed. Our terms of service cover subscriptions, acceptable use, and dispute resolution. Who we are and who writes our guides is on the about page.